Maintenance Technician III

ID
2020-2096
# of Openings
1
COMPANY
Liv Communities
Category
Maintenance

Overview

Liv Arbors-multi-family apartments in Traverse City, MI

Schedule:M-F from 9 a.m- 5 p.m

 

Apply to be a Maintenance Technician III with Liv Communities today. When you’re a Maintenance Technician III, you’re a linebacker for Team Liv, protecting your community from property damage, weather and minor emergencies.  You’re always looking out for the well-being of residents in everything from recreation to apartment repairs. As an HVAC expert, you keep people comfortable in all seasons, stopping the assault of heat, cold and humidity and cold.  Security and safety are always at the front of your mind.  You get things done, and do it right the first time.  That’s the only way you know how to operate.

At Liv Communities, we are in the people business.You’ll be involved in turning over apartments from one resident to the next, including safety inspections, lock changing and more. You will handle HVAC repairs to keep residents comfortable at all times.  Seasonal, preventative and emergency maintenance will all be part of your work.  You’ll be working with residents and contractors, so people skills are required. Full disclosure — there will be times when you will be on call and will need to provide a fast, friendly response

 

Primary Purpose of Position:

To be responsible for all aspects of property maintenance including: curb appeal, service requests, apartment turnovers, preventative maintenance, and relations with associates, contractors, and team members.

 

First! | Live It:

Support Liv Communities LLC’s Why, People First Promise, Model, and Values. Incorporate the People First! | Live It concept and SPIRIT behaviors into strategy, daily decision making, and relationships. 

Responsibilities

Service Requests

  • Adheres to Standard Operating Procedure, Maintenance Service Response and Communication Protocol, when completing all service requests.
  • Prioritizes service requests and makes quality workmanship repairs in a timely manner.
  • Generally completes service requests within 24 hours of date the request was made.

Turnovers

  • Adheres to Standard Operating Procedure, Turnover Policy.
  • Installs turnover lock on apartment.
  • Prepares or reviews the Turnover Checklist, prioritizes workload, obtains appropriate materials and tools from the maintenance shop and proceeds in completing the work within the given time period as set by the Maintenance Supervisor. 
  • Follows through to ensure that other specified contractors complete scheduled contracted work. Contacts specified contractors when contracted work is unsatisfactory or has not been completed in a timely manner.
  • Inspects the apartment after Turnover Checklist has been completed and takes care of any items that were overlooked.
  • Installs normal apartment lock when the apartment is in ready condition.
  • Gathers all keys including the mailbox and garage keys, as well as the garage remote and turns them over to the Maintenance Supervisor for final inspection.  

Safety and Compliance

  • Follows regular safety procedures as stipulated by best practices, MSDS, and all company SOP and policies. 
  • Complies with the respiratory compliance program.  
  • Complies with the mold remediation policy.
  • Notifies the maintenance supervisor of any safety or compliance concerns.
  • Notifies the maintenance supervisor of any needed updates to policies, programs, or MSDS. 
  • Complies with the Liv Communities LLC Employee Safety and Compliance manual.

Daily Inspections

  • Inspects common areas and community amenities daily to ensure that these areas are in good condition. 
  • Prepares appropriate service request or notifies Maintenance Supervisor when areas need attention. If corrective action is minor and tools and/or material is in stock, proceeds with or delegates necessary work to be completed.

Preventative or Seasonal Maintenance

  • Has adequate knowledge or a certification to perform one or more of the following functions:
  • Performs start-up, regular maintenance, and winterization of irrigation system.
  • Completes swimming pool opening procedures, daily maintenance and end of season close down procedures where applicable.
  • Installs, removes, and performs regular maintenance work on fountains.
  • Inspects and performs regular maintenance on building H.VA.C. systems.
  • Performs preventative maintenance in buildings and apartment homes including, but not limited to, heating and air-conditioning systems, plumbing fixtures, sprinkler system, smoke detector and fire extinguishers.

 Administrative

  • Contacts Residents to communicate status of service requests or work in common areas.
  • Completes service requests and leaves a copy for the Resident and/or office.
  • Notes inventory checklist when material is removed for use in the community.
  • Checks status of inventory, updates inventory log, and prepares purchase orders when materials are needed to replenish inventory.
  • Completes time sheets.
  • Assists in the preparation of specifications for contracted work.

On-Call Requests

  • Adheres to Standard Operating Procedures’, On-Call Service procedures.
  • Carries cellular phone 24 hours/day during the assigned on-call period.
  • Responds to all calls within 10 minutes of alert. 
  • Contacts party requesting emergency service to assess situation, troubleshoot problem, and advises them on controlling damage, and provides them with an estimated arrival time. 
  • Does not travel more than 30 minutes from the community during the assigned on-call period to ensure timely response in case of an emergency.

 Support

  • Mentors and provides training to co-workers on repairs of appliances, fixtures and other building systems.
  • Offers assistance as necessary to alleviate a team member’s workload.

Communication

  • Maintains a professional and friendly rapport with residents, team members, and contractors.
  • Notifies Maintenance Supervisor of Contractors who consistently fail in performing contracted work.
  • Notifies Maintenance Supervisor of work delays, low inventory, emergency situations, or angry Residents.
  • Keeps Property Manager apprised of unhappy team members, angry Residents, complaints, alleged neighbor disputes or incidents believed to have violated a community policy or term of the Lease.

Qualifications

  • Skilled in general home maintenance, plumbing, appliance repair, general electrical work, and one or more of the following areas: pool maintenance, landscaping and irrigation, and/or pest control.
  • Type II or Universal refrigerant certification or ability to obtain this certification within six months. Type I is also required at communities with wall air conditioning sleeve units.
  • Completion of one approved fair housing seminar within one year, and every two years thereafter.
  • High school diploma or equivalent GED preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

 

Liv Communities is an equal opportunity employer.

 

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