HR Business Office Director

ID
2021-2430
# of Openings
1
COMPANY
LivGenerations Senior Living
Category
Management

Overview

The primary purpose of the Business Office Manager is to facilitate human resources and accounting processes at the site level, lead the concierge team and act as a primary contact onsite for team members and residents. This position may also represent the community in communications with prospects, community organizations, government agencies and the public.

 

People First! | Live It:

  • Support Liv Communities’ Why, People First Promise, and Values. Incorporate the People First! | Live It concept into strategy, daily decision making and relationships.

 

Responsibilities

Duties and Responsibilities

  • Maintain a high degree of team member and resident satisfaction and retention through exceptional customer service.
  • Facilitate community human resources and accounting functions including record-keeping, file maintenance, HRIS entry, coding and invoicing protocols.
  • Process payroll timely and accurately, partnering with the leadership team as needed.
  • Manage and lead the Concierge team.
  • Assist with employee relations issues, including performance review processing, investigations, and coordination of ECFs and Separation ECFs.
  • Post resident payments into the system.
  • Prepare LTC insurance invoices.
  • Meet with residents/families to resolve billing issues.
  • Gather and forward accounts payable invoices to the home office team for processing.
  • Coordinate team member onboarding, training and coaching.
  • Maintain team member records and resident business files.
  • Support the leadership team in creating an engaged culture for team members and residents.
  • Participate in community activities and field-related programs.
  • Participate in the Manager on Duty rotation.
  • Assist in preparing team member or resident correspondence as requested.
  • Miscellaneous duties as assigned.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

 

Qualifications

Qualifications:

  • High school diploma or GED; associates degree preferred
  • Two years of office management experience preferred
  • Two years of human resources experience preferred, with a working understanding of human resource principles, practices and procedures
  • HRIS system experience preferred
  • Proficient in all Microsoft Windows applications
  • Must be able to work occasional weekends and holidays as required
  • Strong attention to detail and superior organizational skills required
  • Exceptional interpersonal skills with the ability to communicate effectively to a wide range of audiences, both internal (care teams, nurses, executives, etc.) and external (families, residents, etc.), both verbally and in writing
  • Ability to work independently with self-discipline, self-motivation, organization, and time management skills
  • Ability to function well in a high-paced and at times stressful environment
  • High proficiency in computer skills, Microsoft Office and the ability to learn new applications
  • Pass post offer TB test
  • Current, valid driver license, with clean driving record

Liv Communities is an equal opportunity employer.

#INDHP1

 

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