IT Support Specialist

ID
2021-2800
# of Openings
1
COMPANY
Liv Communities
Category
Information Technology

Overview

Liv Communities is seeking to hire an IT Support Specialist to provide technical support and assistance to end-users of all levels, with a broad variety of software and hardware issues. This position responds to several channels including work tickets, phone calls, emails, and personnel requesting support. The Technician is responsible for delivering the highest level of customer service and support to our employees

 

If you are an IT professional with a great attitude, above average communication, analytical skills, and problem-solving skills this could be the perfect opportunity for you. 

 

Liv Communities offers competitive pay, exceptional benefits, growth opportunities, and forward thinking team member focused leaders. We believe we can exceed your expectations and check all of your boxes when it comes to what you are looking for in your future employer. 

 

Here at Liv Communities our goal is to help people liv a fuller life and that includes potential team members like you! We strive to create uncommonly positive experiences inspiring our residents and team members to stay longer and invite others to join us. We value and encourage residents and team members to liv empowered, liv meaningfully, liv simpler, liv well, and liv with luv. We feel strongly about upholding our why, our purpose, and our values and we hope as a potential team member you will share these same values and liv them out.

Responsibilities

  • Consulting with IT managers and other departments as required.
  • Training end-users on hardware functionality and software programs.
  • Resolving logged errors in a timely manner.
  • Documenting processes and performing diagnostic tests.
  • Work with users to provide support for all hardware, software, and network related issues
  • Support Windows operating systems, Microsoft Office Suite, and a variety of other applications
  • Responsible for creating and maintaining inventory and asset control records in database (i.e.: Laptops, Desktops, Printers, etc.)
  • Enter all calls into Help Desk ticketing system, and update tickets accordingly in a timely fashion
  • Strictly adhere to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service

Qualifications

  • 3-5 years of experience as an IT support specialist or similar role.
  • Exceptional ability to provide technical support and resolve queries.
  • In-depth knowledge of computer hardware, software, and networks.
  • Basic understanding of LAN/WAN technology
  • Ability to determine IT needs and train end-users.
  • Experience in documenting processes and monitoring performance metrics.
  • Ability to keep up with technical innovation and trends in IT support.
  • Patience and experience in working with non-technical users, must have excellent interpersonal skills with the ability to build rapport with callers and on-site clients
  • Outstanding Customer Service oriented attitude, Top notch customer care skills and the ability to work effectively with staff at all levels in the organization
  • Travel as needed to client sites

Other relevant skills and experience (not required, but a plus):

  • IT industry recognized certification (e.g. A+, Network +, MCSE, CCNA) preferred.
  • Experience with Help Desk Ticketing application
  • Associate or bachelor’s degree in a technical discipline

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