Move-In Coordinator

ID
2021-2880
# of Openings
1
COMPANY
LivGenerations Senior Living
Category
Marketing

Overview

The primary purpose of the Move-in Coordinator is to champion the move-in process so that all residents experience a smooth transition to their new Liv Community.  In addition, the Move-in Coordinator will maintain state, federal, and LivGenerations compliance as it relates to the move-in process.
 

Why, Promise, and Values:

Support Liv Communities’ Why, Promise, and Values. Incorporate the Liv Values into strategy, daily decision making and relationships.

Responsibilities

  • Maintains an “A” on the LivG Quality & Compliance Review Move-in tab.
  • Effectively plans, organizes, and implements the move-in process for all community move-ins.
  • Assures the move-in checklist is fully executed for all move ins.
  • Provides community orientation to each new move on the day of move in or within 24 hours of move in.
  • Takes action to quickly address and resolve problems; follows through to ensure solutions are fully and successfully implemented.
  • Completes assigned reports timely, effectively, efficiently.
  • Inspires a community-wide move in orientation participation amongst the whole team.
  • Willingly takes on new challenges and assignments; brings ideas and strategies to the table to help improve the resident experience as it relates to the move in process.
  • Conducts daily visits with each new resident move-in for a minimum of 3 weeks after the move in date
  • Works the Director of Maintenance and the whole team to assure the room is ready prior to move in.
  • Effectively executes the move in paperwork to assure 100% compliance with all Liv, state, and federal regulations:
  • Processes Residency Agreements
  • Prepares new resident file with checklist, lease, addenda, and all other related documents
  • Corresponds with prospective residents regarding their Residency Agreements, desired apartment home and move-in date
  • Assists in delivering possession to new residents by collecting monies due, signed lease documents and applicable addenda.
  • Introduces new residents to the Move-in Coordinator
  • Prepares move-in packets and gifts for new residents
  • Distributes welcome packets for new residents
  • Evaluates resident services and offers ideas to improve services
  • Implements new services and demonstrates exemplary customer service
  • Records complaints or incidents on appropriate format
  • Keeps inventory of all print collateral, promotional items, applications and any other related leasing and marketing information
  • Attend all required meetings
  • Communication:
  • Maintains a professional and friendly rapport with residents, team members and contractors
  • Notifies Executive Director or Maintenance Supervisor of urgent service requests, angry residents or a prospect/resident requesting a change of their move-in/move-out date
  • Keeps Leasing Manager or Executive Director apprised of unhappy team members, angry residents, complaints, alleged neighbor disputes or incidents believed to have violated a community policy or term of the lease

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Qualifications

  • Excellent customer service skills
  • Commitment to excellence and attention to detail
  • Sufficient fluency in spoken and/or written English to safely and effectively perform the functions of your job and to understand job assignments, instructions, policies, rules, and safety-related information
  • One to two years of sales and leasing experience preferred
  • Experience in working in a senior living community preferred
  • Willing to work flexible hours, such as evenings and weekends
  • Pass post offer TB test
  • Hold or be eligible for a Fingerprint Card, First Aid and CPR if requested
  • LivGenerations requires proof of COVID-19 vaccination to the extent permitted by law.

Liv Communities is an equal opportunity employer.

 

At Liv, the health and well-being of our team members is our top priority. Working at Liv requires exceptional people who enjoy providing top notch customer service. We know that Liv Meaningfully cannot be at the expense of Liv Well. Taking a proactive stance for your health, the Liv Well Task Force has implemented a number of COVID-19 safety measures. Liv requires the use of personal protective items, takes team member temperatures and enacts stricter cleaning and disinfectant practices. Team members who do test positive for COVID-19 are required to quarantine and cannot return to work until medically cleared.

 

LivGenerations requires proof of Covid-19 vaccination to the extent permitted by law

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